These charges are determined by the customs office of the specific destination. Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. To track the order, you can visit our Tracking Page: International Shipping RestrictionĪ shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. Your order may be delivered to you by either the local post office or a local courier. Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. Delays may also occur as a result of customs clearance.
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If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
Please ensure all delivery information is correct. If after 60 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked. You will NOT be able to track your order’s whereabout after that, the risk of the product not arriving your doorstep is there. *Please note that these are estimated delivery times only, therefore CutyStore is not guaranteeing delivery dates.įor customers that have chosen our STANDARD SHIPPING (Without Tracking) option, please bear in mind that we will only provide you with our Proof of Shipping. Orders will be processed within 1 day of ordering and be shipped the next day after the processing day.
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